FAQ

1. How long does it take to receive my order?

All items are made-to-order.

  • Processing time: 2–5 business days
  • Shipping time: 7–15 business days (depending on destination)

Estimated delivery time = Processing + Shipping

Please note: During peak seasons, delivery may take longer.

2. Can I change or cancel my order?

We start production quickly after an order is placed.

  • Changes or cancellations are only possible within a short window after purchase
  • Once production begins, the order cannot be modified or canceled

If you need help, contact us as soon as possible.

3. Can I preview my personalized design before production?

Currently, we do not provide manual previews for every order.

However:

  • All designs are created based on the exact information you provide
  • Please double-check spelling, dates, and details before placing your order

4. What if I entered incorrect personalization details?

Contact us immediately.

  • If production has not started, we can update it
  • If production has started, we cannot guarantee changes

5. What should I do if my item arrives damaged or incorrect?

We will make it right.

Please email us within 48 hours of delivery with:

  • Your order number
  • Clear photos or videos of the issue

We will review and offer a replacement or appropriate solution.

6. Do you accept returns or refunds?

Because our products are custom-made, we do not accept returns for:

  • Wrong size selection
  • Incorrect personalization submitted by the customer
  • Change of mind

We only offer replacements or refunds if:

  • The item is defective
  • The item is incorrect

7. Do you ship internationally?

Yes, we ship worldwide.

Shipping times may vary depending on your country and customs processing.

8. Will I receive a tracking number?

Yes.

Once your order is shipped, you will receive a tracking number via email.

Please allow a few days for tracking information to update.

9. Why is my order shipped separately?

If you ordered multiple items, they may be shipped from different production locations.

This means you might receive them in separate packages.

10. What if my order is delayed?

Delays can happen due to:

  • High demand
  • Shipping carriers
  • Customs clearance

If your order is significantly delayed, contact us and we’ll assist you.

Still need help?

Email us at: support@mirevongifts.com
We’re here to help and will respond within 24–48 hours.

Mirevon Gifts — Clear answers. No confusion.